Hire an account manager who runs check-ins, tracks account health, handles renewals and spots expansion revenue in your existing book. Remote talent from LATAM, South Africa or Egypt on your US hours, managed by RevHires, talent from $10 per hour.
Winning a customer is expensive. Losing one quietly is worse. Most churn does not come from a bad product. It comes from silence: no check-in after onboarding, a renewal that shows up as a surprise invoice, an upsell nobody offered because nobody was paying attention.
When you hire an account manager through RevHires, your book gets a dedicated owner who knows your products, your renewal terms and how your best AM talks to clients, all cloned into training before day one. Account health, response times and renewals are tracked on daily scorecards. A pod lead reviews performance weekly. If your AM is not the right fit, we replace them at no extra staffing charge.
An account manager, sometimes called a client success manager, key account manager or relationship manager, owns the ongoing relationship with existing customers after the sale. They are the client's main point of contact, run regular check-ins and business reviews, solve problems across your internal teams, manage renewals and identify upsell and cross-sell opportunities. Their scorecard is retention and revenue growth within the existing book. Unlike a new business rep, an account manager earns revenue by keeping and growing the customers you already have.
Runs scheduled calls and emails with each account on a cadence set by account size. Asks about results, upcoming changes and new stakeholders, and logs what they learn so nobody on your team is surprised by a client's next move.
Monitors usage, support tickets, payment history and sentiment in your CRM or Gainsight. Flags at-risk accounts early, builds a specific save plan with your team and follows through on it before the client starts quietly shopping for alternatives.
Tracks every renewal date at least 90 days out, confirms decision makers, prepares renewal quotes and handles pricing conversations. Keeps renewals predictable so finance can forecast and leadership is not chasing signatures in the last week.
Spots expansion opportunities such as more seats, higher tiers or adjacent services based on the client's goals. Presents them with a clear business case and hands complex deals to an AE when needed, instead of pushing products that do not fit.
Owns client problems end to end. Coordinates with support, billing and delivery, sets realistic timelines and updates the client until the issue is closed, so the client always has one person accountable rather than a ticket number.
Prepares quarterly or semiannual business reviews with usage data, results achieved and recommendations for the next period. Uses the review to reconfirm value with senior stakeholders and agree on next quarter's goals, which is one of the strongest protections you have against churn.
Takes over new accounts from sales, reviews what was promised and confirms success criteria with the client in the first two weeks. Makes sure onboarding milestones are hit so the relationship starts on firm ground.
Keeps account plans, contacts, contract terms and meeting notes current in Salesforce or HubSpot. When anyone on your team opens the account, they see who matters, what was agreed and what happens next, even if the account manager is out that day.
Every profile includes a voice clip, enterprise background, English level and a scored role play.
Account manager candidates complete a written English assessment and a client email exercise where they respond to a frustrated customer threatening to cancel. They then run two live role plays: a renewal conversation with a price objection, and a business review where they present usage data and recommend an upsell. We score empathy, ownership, commercial judgment and follow-through. Top candidates do a final interview with a pod lead before your shortlist.
The US number is the midpoint of Glassdoor's base pay range for account managers, about $72,500 a year, converted to monthly pay and loaded by 30% for payroll tax and benefits. Glassdoor also reports $30K to $55K in bonus and commission on top, which is not included. Through RevHires, a full-time hire in this role typically earns $10 to $25 per hour. The RevHires figure uses the top of that range, $25 per hour at 40 hours, paid direct to your hire or through RevHires, plus one flat placement fee. Want the team managed for you? Done-for-you pricing is covered on your strategy call.
Your ICP, offer, scripts, tools and targets.
Your tone, scripts and objection tree, trained in.
Live role plays against your real objections.
Scorecard set to your definition of good.
Dials, tickets or tasks, with daily reporting.
One all-inclusive rate, month to month, based on your hours and team size. No payroll tax, benefits or recruiting fees. Quick replacement on every managed plan.
Through RevHires, a full-time account manager typically earns $10 to $25 per hour, about $1,730 to $4,330 per month, paid direct to your hire or through RevHires. You pay one flat placement fee, and only when you hire. Want the team managed for you? Done-for-you pricing is covered on your strategy call.
Your account manager is live in 7 days. Day 1 is discovery on your book, products and renewal process. Days 2 and 3 clone your client playbooks and communication style. Days 4 and 5 are renewal and escalation role plays. Day 6 is QA calibration. Day 7 they start working accounts.
Our account managers are college-educated with near-native English and polished writing, and many have client-facing experience at Microsoft, Google or Salesforce. They work your hours, use your tools and follow your playbooks, so clients experience a responsive, informed point of contact who knows their history, their goals and the commitments your team has made to them.
Yes. Your account manager works US business hours scheduled to match your client base, whether that is East Coast, West Coast or both. We also support Canadian, UK and Australian hours. Clients reach their account manager during their own workday, not hours later, and urgent issues get handled the same day they come in.
Daily QA scorecards track response time, check-in cadence, open issues, renewals and expansion pipeline. A RevHires pod lead reviews client communication and runs weekly performance reviews with you. You define what a healthy account looks like, and we hold the account manager to that standard every week, with specific coaching when a metric slips.
Every engagement is covered by an NDA and RevHires data handling protocols. Your account manager works inside your CRM and tools with access you control and can revoke at any time, including the day an engagement ends. For healthcare clients, we sign a BAA and train account managers on HIPAA-aligned data handling before they touch any account.
We catch it early through scorecards and client feedback, and the pod lead coaches immediately. If it still is not working, we replace the account manager quickly at no extra staffing charge. The replacement trains on the same cloned playbooks and account notes, so your clients get continuity. Plans are month to month.
See the shortlist, hear the voice clips, and get the right hire in front of your buyers fast.