Dedicated customer experience pods for Shopify and DTC brands. Live chat, ticket triage, order status, returns and chargeback handling inside Gorgias or Zendesk, with daily QA scorecards. Month to month, so seasonal peaks stop being a hiring risk.
Order status, shipping timelines, returns and product questions pile up across Gorgias, Zendesk and social DMs. Every hour of delay turns a question into a refund, a public review or a dispute with your processor.
Hiring full-time local support for a seasonal peak is a financial risk. A month-to-month pod is not. Add agents before Black Friday, hold them through returns season, release them when the queue is quiet.
Enterprise backgrounds, near-native fluency, scored by the same QA that grades every ticket.
Hand over your existing sales scripts or support manuals. Seven business days later a managed, revenue-generating team is working your account.
Every managed team includes placement, onboarding, SOP training, QA scorecards, performance monitoring and replacement coverage. Your rate depends on the role, hours and team size, so we confirm it on your strategy call.
Selective recruitment in Latin America, South Africa and Egypt, from professionals with enterprise backgrounds. Near-native fluency is the screening standard, not the goal.
You do not train anyone. SOP Voice Cloning turns your existing scripts and manuals into the training set. We onboard, you review the scorecard.
Dedicated management, daily QA scorecards and weekly reviews catch it early. Quick replacement swaps the agent at no extra charge.
Agreed. This is a dedicated managed pod, not a shared platform. Your agents work only your account, scored every day, with skin in the game on our side.
Yes. The pod works inside your helpdesk with your macros, tags and SLAs. We also cover Shopify admin, Klaviyo, Recharge and social inboxes.
SOP Voice Cloning. Your macros, tone guide and best past replies become the training set. QA scores every ticket against it.
The pod applies your policy, issues labels, resolves refund requests fast and documents disputes so chargebacks fall.
Per agent, all-inclusive and month to month. Your rate depends on hours and team size, and we confirm it on your strategy call.
Seven business days from scope. Send the macros and policies on Monday, trained pod live the following week.