We use audio and video in two ways: rep voice samples and stories that help clients hear the talent, and call recordings used for quality and coaching. This page explains the consent behind each, and how to withdraw it.
The rep voices, videos and photos on our site and in our ads are shared with the written consent of each rep. Before we use anything, the rep signs an audio and likeness consent that covers:
Sample audio built from real client calls is only used with the client's written approval, and with customer details removed.
Reps can withdraw consent by emailing privacy@revhires.com or telling their pod lead. We remove the material from our website within 10 business days and stop using it in new ads and materials. Copies already sent to clients or published by third parties may take longer to remove, and we will ask them to delete it.
Calls made or received by RevHires and our reps may be recorded and monitored for quality assurance, training and record keeping. We give notice at the start of recorded calls, for example: "This call may be recorded for quality and training."
Some states, including California, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania and Washington, require every party's consent to record. On calls with people in those states, we record only when the person has been told and agrees, and we stop recording if they object.
We do not sell recordings, and we do not use them in ads without the written consent described above.
Recordings are kept for 12 months by default, or on the schedule in the client agreement. To ask for a copy or deletion of a recording of you, email privacy@revhires.com with the date, time and phone number of the call. If the call was made for a client, we will work with the client, who controls that data, to respond.
Contact privacy@revhires.com. Our Privacy Policy explains your full rights.