A dedicated, remote returns and chargeback specialist who works your US hours, answers every dispute before the deadline and stops refund leakage. Talent from $6 per hour, month to month, live in seven days.
Most merchants lose disputes by default. The notice lands in Stripe or Shopify Payments, nobody has time to pull the tracking, the customer emails and the IP logs, and the response window closes. You lose the sale, the product, the shipping cost and the fee, and your dispute ratio creeps toward the threshold where processors start asking questions.
When you hire a chargeback specialist through RevHires, someone owns that queue every day. We train them on your reason-code playbook, evidence sources and return policy through SOP voice cloning, so each response is built from the right proof for the right code. They also work your return requests, catching serial returners and friendly fraud before it becomes a dispute. A pod lead tracks deadlines and response quality on a daily scorecard.
A returns and chargeback specialist, also called a chargeback analyst, dispute specialist or payment dispute coordinator, manages the money that flows back out of your business after a sale. They process return and refund requests against your policy, respond to card network chargebacks with compelling evidence, track dispute deadlines and outcomes, and spot patterns like friendly fraud, serial returners or a product that keeps arriving damaged. The goal is simple: recover revenue you are entitled to and lower your dispute rate over time.
Monitors dispute notifications in Stripe, Shopify Payments, PayPal and your processor portal daily. Builds each response before the deadline, matched to the reason code, so no dispute is lost simply because nobody answered it in time.
Pulls order details, delivery confirmation with signature or GPS, customer emails, IP and device data, account history and your terms of service. Assembles them into a clean, readable rebuttal that a bank reviewer can understand in under a minute.
Knows the difference between fraud, item not received, not as described, duplicate and cancelled subscription disputes, and what evidence each requires. Follows your playbook for which codes to fight, which to accept and which to refund before they escalate.
Reviews return requests in Loop, Returnly or your help desk against your windows, condition rules and exceptions. Approves, denies or offers exchanges and store credit consistently, so customers get fair answers and your team stops making one-off judgment calls.
Tracks customers with repeat disputes, high return rates or claims that contradict delivery data. Flags them for blocking or manual review and documents the history so future disputes from the same customer start with a stronger file.
Reaches out to customers who signal a problem before they call their bank, offering the fix your policy allows. Uses alerts from Ethoca, Verifi or your processor, where available, to refund or resolve a transaction before it becomes a counted chargeback.
Maintains a dispute log with reason code, amount, response date and outcome. Reports weekly win rate, dispute ratio and recovered revenue, so you can watch your exposure against card network monitoring thresholds instead of guessing.
Spots the patterns driving disputes, like unclear billing descriptors, slow shipping on certain SKUs, or confusing subscription terms. Shares them with ops and marketing, because the easiest chargeback to win is the one that never gets filed.
Every profile includes a voice clip, enterprise background, English level and a scored role play.
Chargeback candidates receive a mock dispute packet, an item not received claim with tracking, emails and order data, and must build a written rebuttal in a set time. We score evidence selection, clarity and whether they matched it to the reason code. A second case tests judgment: a customer with three prior returns disputing a delivered order. We also run a spreadsheet exercise on a dispute log and a written English assessment, since rebuttals live or die on clarity.
BLS does not track chargeback roles separately, so this uses ZipRecruiter's US average for chargeback jobs: about $5,030 a month in base pay, plus 30% for payroll tax and benefits. Many merchants instead pay a chargeback service a percentage of every recovered dispute. Through RevHires, a full-time hire in this role typically earns $6 to $15 per hour. The RevHires figure uses the top of that range, $15 per hour at 40 hours, paid direct to your hire or through RevHires, plus one flat placement fee. Want the team managed for you? Done-for-you pricing is covered on your strategy call.
Your ICP, offer, scripts, tools and targets.
Your tone, scripts and objection tree, trained in.
Live role plays against your real objections.
Scorecard set to your definition of good.
Dials, tickets or tasks, with daily reporting.
One all-inclusive rate, month to month, based on your hours and team size. No payroll tax, benefits or recruiting fees. Quick replacement on every managed plan.
Through RevHires, a full-time chargeback specialist typically earns $6 to $15 per hour, about $1,040 to $2,600 per month, paid direct to your hire or through RevHires. You pay one flat placement fee, and only when you hire. Want the team managed for you? Done-for-you pricing is covered on your strategy call.
Seven days. Day one is discovery, where we map your processors, evidence sources and open disputes. Days two and three are SOP voice cloning on your return policy and dispute playbook, days four and five are scenario training on real case types, day six is QA calibration, and on day seven your specialist starts working the live queue.
Rebuttals are won with organized evidence and clear writing, both of which we screen for. Our specialists are college-educated with near-native English and are trained on your reason-code playbook before touching a live case. A pod lead reviews response packets against a daily scorecard so evidence quality stays consistent, not just on the first few disputes.
Your specialist is remote and works your US hours on a schedule set during discovery. That keeps them online when your team is, so borderline calls like whether to accept a dispute or refund a return can be decided quickly in Slack instead of waiting a day. You get same-day answers on cases with deadlines that do not wait.
Each specialist sits in a pod with a dedicated lead who checks the dispute log daily for upcoming deadlines and reviews response packets for evidence quality and policy accuracy. Weekly performance reviews track win rate, missed deadlines and return decisions. You see the same numbers, so you always know where your dispute exposure stands.
Every engagement runs under an NDA and our data handling protocols. Specialists get role-based access to your processor dashboards and help desk, and you own every account, so permissions and revocation stay in your hands. They work with dispute evidence, not stored card numbers, which remain with your payment processor.
If your specialist misses the standard, the daily scorecard usually shows it first. Your pod lead coaches immediately, and if that does not fix it, we replace the specialist quickly at no extra staffing charge. The new hire goes through the same training on your playbook. The engagement stays month to month throughout.
See the shortlist, hear the voice clips, and get the right hire in front of your buyers fast.