Put a trained, remote chat agent on your site during US hours. They handle multiple conversations at once, qualify buyers and resolve support questions in your voice. From $6 per hour, month to month.
Visitors who open chat expect a reply in under a minute. Leave them waiting and they are back on Google, comparing you to the competitor who answered. A chatbot can handle the easy questions, but the visitor who is ready to buy and has one specific objection needs a person who knows your product and can type fast without sounding rushed.
When you hire a live chat agent through RevHires, you get someone trained to work three to four chats at once without losing the thread. We clone your SOPs, product answers and handoff rules before day one, so the agent knows when to answer, when to book a call and when to route to sales. A pod lead reviews transcripts daily for speed, accuracy and tone, so your chat stays a revenue channel, not a complaint box.
A live chat agent, also called a chat support agent, chat specialist or website chat representative, handles real-time text conversations on your website, app or messaging channels. They answer product and pricing questions, solve account and order issues, qualify leads and hand warm prospects to sales. Unlike email support, chat is measured in seconds, so a good agent balances several conversations at once, writes short and clear replies, and keeps response times low without sacrificing accuracy.
Responds to inbound chats within your target first response time, often under 30 seconds. Uses proactive triggers on pricing, checkout or demo pages to start conversations with visitors who are hesitating, following the openers and timing rules you approve.
Manages three to four chats at once without mixing up details or letting any conversation go cold. Uses saved replies and canned responses for speed, then personalizes them so each visitor feels like they have the agent's full attention.
Asks your qualifying questions on budget, timeline, team size or use case, then books a demo, captures contact details in your CRM or routes hot leads to a sales rep in real time. On sales plans, routed leads are worked inside your under-five-minute speed to lead target.
Fixes common account, order and billing issues without converting chats into tickets. Shares help articles, screenshots or short Loom videos when a visual helps, and confirms the issue is solved before ending the conversation, which keeps your ticket backlog from growing.
Works alongside Intercom Fin, Zendesk AI or Drift bots, picking up conversations the bot cannot finish. Reads the bot transcript first so the visitor never has to repeat themselves, and flags bot answers that were wrong so you can tune the flows.
Answers pricing, competitor and trust objections with the language from your sales playbook. Knows which concessions or trials they can offer and when to escalate to a closer, so promising chats do not stall on a question the agent was never trained to answer.
Tags each conversation by topic, outcome and sentiment, and syncs contact and lead data to HubSpot or Salesforce. Accurate tagging lets you see which pages generate sales chats, which questions block purchases and where your website copy needs work.
Works to the first response time, average handle time and chat CSAT goals you set. A RevHires pod lead reviews transcripts against a daily QA scorecard, so slow replies, typos or missed sales signals get coached the same week.
Every profile includes a voice clip, enterprise background, English level and a scored role play.
Live chat candidates take a typing test for speed and accuracy, then run a multi-chat simulation where they handle three conversations at once: a pricing question, a frustrated customer and a visitor ready to book a demo. We score response time, accuracy, tone and whether they spot and route the buying signal. A written English review checks for short, natural replies, since chat punishes long paragraphs and formal phrasing more than any other channel.
The US figure is Salary.com's national average base pay for an entry-level chat support representative, about $3,420 a month, plus a 30% load for payroll tax and benefits. It does not include recruiting, product training or the cost of covering evening traffic. Through RevHires, a full-time hire in this role typically earns $6 to $15 per hour. The RevHires figure uses the top of that range, $15 per hour at 40 hours, paid direct to your hire or through RevHires, plus one flat placement fee. Want the team managed for you? Done-for-you pricing is covered on your strategy call.
Your ICP, offer, scripts, tools and targets.
Your tone, scripts and objection tree, trained in.
Live role plays against your real objections.
Scorecard set to your definition of good.
Dials, tickets or tasks, with daily reporting.
One all-inclusive rate, month to month, based on your hours and team size. No payroll tax, benefits or recruiting fees. Quick replacement on every managed plan.
Through RevHires, a full-time live chat agent typically earns $6 to $15 per hour, about $1,040 to $2,600 per month, paid direct to your hire or through RevHires. You pay one flat placement fee, and only when you hire. Want the team managed for you? Done-for-you pricing is covered on your strategy call.
Your agent is live in seven days. Day one is discovery, days two and three are SOP voice cloning on your product answers and routing rules, days four and five are chat simulations using your real conversation types, day six is QA calibration against your best transcripts, and day seven they are answering your website chat.
Our chat agents are college-educated with near-native written English, and chat is a channel where strong writers shine. They are trained on your voice and saved replies before going live, and daily QA reviews catch phrasing that sounds stiff or off-brand. Most visitors care about one thing: a fast, correct answer.
Yes. Your agent is remote but works your US hours, set during discovery to match when your website traffic and chat volume actually peak. Many clients use chat agents to extend coverage into evenings, when visitors are still browsing but in-house teams have logged off. Your agent joins your Slack, so sales handoffs happen in real time.
Yes. Agents are trained to work alongside Intercom Fin, Zendesk AI, Drift and similar bots. The bot handles simple questions, and the agent picks up anything it cannot resolve, reading the transcript first so the visitor never repeats themselves. Agents also flag wrong bot answers so you can improve the flows over time.
A RevHires pod lead reviews transcripts daily against a scorecard built from your standards and runs weekly performance reviews. On data, every engagement is covered by an NDA and our data handling protocols, agents get only the access they need, and you own the chat platform and CRM accounts, so you can revoke access at any time.
Daily transcript scores usually surface problems before you see them. Your pod lead coaches first, and if performance does not recover, we replace the agent quickly at no extra staffing charge. The replacement goes through the same training on your product. Because you are month to month, you are never stuck paying for a seat that is not working.
See the shortlist, hear the voice clips, and get the right hire in front of your buyers fast.