A dedicated, remote virtual medical receptionist covering your phones, portal messages and scheduling during US hours. Trained on your scripts and HIPAA-aligned data handling, managed by RevHires, month to month from $6 to $15 per hour. Live in 7 days.
Your in-office front desk is doing two jobs. One is the patient standing at the window. The other is the phone, the voicemail box, the portal inbox and the refill line. When the waiting room fills up, the phone loses, and callers hang up to book with the practice down the street.
When you hire a medical receptionist through RevHires, the remote half of that job moves to a dedicated, managed receptionist working your US hours. They answer, triage, schedule and route calls by your rules while your on-site staff focuses on the people in the building. We train on your exact scripts first, score the work every day, and replace underperformers at no extra staffing charge.
A medical receptionist, sometimes called a front desk coordinator, front office assistant or medical secretary, is the first point of contact for your practice. They answer calls, greet and route patients, schedule appointments, verify basic demographics and take messages for providers. A virtual medical receptionist does the same phone, portal and scheduling work remotely, inside your phone system and EHR. They handle administrative communication only and route anything clinical to licensed staff.
Answers your main line and overflow with your approved greeting. Identifies why the patient is calling within the first exchange, resolves scheduling and general questions on the spot, and routes everything else to the right person without leaving callers on hold for minutes.
Applies your triage script to separate scheduling, billing, refill and clinical calls. Sends urgent symptoms to your nurse line, or tells the caller to dial 911, exactly as your protocol states, and never attempts clinical judgment outside the script you provide.
Schedules new and returning patients into the correct visit type, provider and location. Follows your template rules for new patient slots, procedure blocks and telehealth visits, and confirms date, time, address and preparation instructions before ending the call.
Writes complete, accurate messages into your EHR tasks or messaging tool, including callback number, reason and urgency. Tracks open messages and returns calls on items within scope so patients are not left wondering whether anyone heard them.
Clears voicemail and patient portal messages on a set schedule, oldest and most urgent first. Responds with approved templates, books what can be booked, and forwards clinical or billing questions to the owners your workflow names.
Verifies and updates name, date of birth, address, phone, email and preferred pharmacy at every contact. Clean demographics prevent returned statements, missed reminders and claim rejections that start with one wrong digit at the front desk.
Takes refill requests using your required fields: medication, dose, pharmacy and last visit date. Logs each request for provider review, gives the patient your standard turnaround time, and never approves, denies or comments on a medication on the provider's behalf.
Covers lunch breaks, staff meetings, early mornings and evening callback windows so your lines stay open. Hands off cleanly to your on-site team with a short end-of-shift summary of calls handled, appointments booked and messages waiting.
Every profile includes a voice clip, enterprise background, English level and a scored role play.
Medical receptionist candidates take three back-to-back mock calls: a new patient booking, a caller describing chest pain, and an upset patient whose refill was never sent. We grade whether they follow the triage script word for word, route the urgent call correctly and keep the frustrated caller calm. They also complete an accent comprehension test, a timed message-taking exercise checked for completeness, and a verification drill where they must confirm identity before sharing appointment details.
The US number uses the BLS national median for receptionists, then adds a 30% load for payroll taxes and benefits. It leaves out recruiting, turnover and the cost of covering sick days and lunch breaks. Through RevHires, a full-time hire in this role typically earns $6 to $15 per hour. The RevHires figure uses the top of that range, $15 per hour at 40 hours, paid direct to your hire or through RevHires, plus one flat placement fee. Want the team managed for you? Done-for-you pricing is covered on your strategy call.
Your ICP, offer, scripts, tools and targets.
Your tone, scripts and objection tree, trained in.
Live role plays against your real objections.
Scorecard set to your definition of good.
Dials, tickets or tasks, with daily reporting.
One all-inclusive rate, month to month, based on your hours and team size. No payroll tax, benefits or recruiting fees. Quick replacement on every managed plan.
Through RevHires, a full-time medical receptionist typically earns $6 to $15 per hour, about $1,040 to $2,600 per month, paid direct to your hire or through RevHires. You pay one flat placement fee, and only when you hire. Want the team managed for you? Done-for-you pricing is covered on your strategy call.
Your receptionist goes live on Day 7. We run discovery on Day 1, clone your greetings, scripts and routing rules into training on Days 2 to 3, drill real call scenarios on Days 4 to 5, and calibrate QA scoring with you on Day 6. You review the scorecard standards before they take a single live call from your patients.
Yes. We hire college-educated talent with near-native English and test comprehension against Southern, Midwestern, New York and other regional US accents. Training covers your practice's tone, local details like parking and directions, and how to slow down for older patients who need more time. Daily QA flags any communication gaps before they become complaints.
That is the point. Your receptionist works US hours aligned to your time zone. Many practices schedule them to start before the office opens, cover the lunch rotation and stay on for evening callbacks. Part-time plans starting at 20 hours a week work well if you only need overflow and lunch coverage.
No. RevHires manages them. A pod lead handles coaching, attendance and daily QA scoring, and you get a weekly performance review. You define the greeting, the routing rules and what good looks like. When something needs to change, you tell one person and it changes across every shift, with no retraining burden on your office staff.
Every RevHires engagement includes NDAs and documented data handling protocols, and we sign a BAA with healthcare clients. Receptionists are trained on HIPAA-aligned data handling, including identity verification and minimum necessary access. They work inside your systems with the permissions you set, so you control exactly what they can see and do.
We replace them quickly at no extra staffing charge, and the replacement is trained on the same scripts and routing rules before taking calls. You are on a month-to-month plan, so you are never stuck paying for coverage that is not working. Pod leads watch QA trends daily, so problems get addressed before they reach your patients.
See the shortlist, hear the voice clips, and get the right hire in front of your buyers fast.